Policies and FAQ
Hello friends, and welcome to our shop policies and FAQs page. Is the answer you're looking for not here? No worries, just send us a note and we'll get back to you as soon as we can!
How much is shipping?
We have three different kinds of shipping:
Everything Except Stickers and Clothing:
- United States: $5
- Canada: $12
- Mexico and Central America: $13
- EU: $15
- Everywhere Else: $17
- UK/Germany: Sorry :(
- United States: Free Shipping
- Everywhere But the US: $1
- UK/Germany: Sorry :(
Clothing (Fulfilled by Printful):
- United States: $5 for first item, $1.50 extra for each additional
- Everywhere Else: Not Available (Yet!)
Please note that the three categories of shipping are calculated separately! If you order two skirts and three pins for delivery in the US, then you will pay $5 for the first skirt, $1.50 for the second, and then $4 for the pins for a total of $10.50 in shipping. This is because clothing is fulfilled by Printful and they ship all their stuff separately and charge me that shipping, and then I also pay shipping on the stuff I send you from my own inventory.
We can't ship to the UK for VAT compliance reasons, and Germany for new packaging law reasons. It would take hundreds to thousands of dollars to comply with those laws and as a very small businesswe just can't do that.
If you are in the UK and wouldn't mind paying a surcharge, DM us on Etsy (store name sevenishmagpies) and we can see to you through there. Keep in mind though it will cost more because of Etsy fees.
How long will it take for me to get my order?
Unless otherwise specified in the item description, we usually ship orders within 3 days it's placed. We use USPS First Class package shipping service, which normally takes up to a week for a package to be delivered in the continental US, a little longer in Hawai'i and Alaska, and up to a couple months for locations outside the US. However, it's 2020 so we have a global pandemic happening, and the US government is in the process of dismantling US postal infrastructure for political gain. As of August 2020, US packages are taking up to 2 weeks for delivery and European packages are taking up to 3 months. Please keep this in mind when you order.
Where are you based and where do you ship from?
We are located in Redmond, WA, USA. All our orders are shipped out from the East King County Distribution Center in Redmond, WA.
Can I cancel my order?
If you haven't received a shipping notification yet, yes. Just let us know via the contact form.
If you already got a shipping notification, then it's too late. :(
Can I return or exchange something?
Sorry, we can't do returns or exchanges on items. However, if something you ordered arrived broken, let us know!
How many magpies ARE there?
idk like seven?
Do you do wholesale or custom orders?
Yep! Check out our wholesale and custom order pages!