Policies and FAQ
Hello friends, and welcome to our shop policies and FAQs page. Is the answer you're looking for not here? No worries, just send us a note and we'll get back to you as soon as we can!
How much is shipping?
We have three different kinds of shipping:
Everything Except Stickers and Clothing:
- United States: $4
- Canada: $12
- Mexico and Central America: $13
- EU: $15
- UK: $15000 (not a typo, see below)
- Everywhere Else: $17
- United States: Free Shipping
- Everywhere But US/UK: $2.50
- UK: $15000 (see below)
- United States: $5 for first item, $1.50 extra for each additional
- Everywhere Else: Not Available (Yet!)
Please note that the three categories of shipping are calculated separately! If you order two skirts and three pins for delivery in the US, then you will pay $5 for the first skirt, $1.50 for the second, and then $4 for the pins for a total of $10.50 in shipping. This is because clothing is fulfilled by Printful and they ship all their stuff separately and charge me that shipping, and then I also pay shipping on the stuff I send you from my own inventory.
Unfortunately due to new UK tax laws taking into effect in 2021 we can no longer ship to the UK without spending thousands of dollars to register and remit VAT to the UK government. Since we can't turn off UK specific orders we have made UK shipping super expensive instead.
If you're in the UK and want to order from us, visit our Etsy shop which has most of our products at a slight markup (because of Etsy fees).
How long will it take for me to get my order?
Unless otherwise specified in the item description, we usually ship orders within 3 days it's placed. We use USPS First Class package shipping service, which normally takes up to a week for a package to be delivered in the continental US, a little longer in Hawai'i and Alaska, and up to a couple months for locations outside the US. However, it's 2020 so we have a global pandemic happening, and the US government is in the process of dismantling US postal infrastructure for political gain. As of August 2020, US packages are taking up to 2 weeks for delivery and European packages are taking up to 3 months. Please keep this in mind when you order.
Where are you based and where do you ship from?
We are located in Redmond, WA, USA. All our orders are shipped out from the East King County Distribution Center in Redmond, WA.
Can I cancel my order?
If you haven't received a shipping notification yet, yes. Just let us know via the contact form.
If you already got a shipping notification, then it's too late. :(
Can I return or exchange something?
Sorry, we can't do returns or exchanges on items. However, if something you ordered arrived broken, let us know!
How many magpies ARE there?
idk like seven?
Do you do wholesale or custom orders?
Yep! Check out our wholesale and custom order pages!